Data Deletion Instructions

ETow respects your right to control your personal data. If you have connected your social media accounts (Facebook Pages, Instagram Business) or created an ETow account, you can request that we delete your personal data at any time. Below are the available methods and what to expect.

The fastest way to delete your data is directly from the ETow app:

1. Open the ETow app and log in to your account
2. Go to Settings from your dashboard
3. Scroll to the bottom and tap Delete Account
4. Confirm the deletion when prompted

This immediately deactivates your account and begins the data deletion process. Your profile, listings, and personal information are removed from active use.

If you no longer have access to your account or prefer to request deletion by email:

1. Send an email to privacy@etow.com
2. Use the subject line: Delete My Data
3. Include the email address or phone number associated with your ETow account
4. If you connected social media, mention which platforms (Facebook, Instagram) so we can revoke access tokens

If you only want to revoke ETow's access to your social media accounts without deleting your ETow account:

1. Open the ETow app and go to Social Media Manager
2. Click Disconnect on the Facebook or Instagram card
3. This immediately revokes ETow's OAuth access tokens for that platform

You can also revoke access directly from Facebook (Settings → Apps and Websites) or Instagram (Settings → Apps and Websites) at any time.

What Gets Deleted

When you request full data deletion, we remove:

• Your profile information (name, email, phone, bio, photos)
• Connected social media OAuth tokens (Facebook, Instagram)
• AI-generated social media post drafts and campaigns
• Service request history and ride records
• Vehicle listings, auction listings, and shop products
• Payment method references (Stripe tokens are deleted on our end)
• VIN scan history and credit balances
• Push notification subscriptions and device tokens
• In-app messages and chat history
• Fleet management data, shift logs, and mileage records

Certain records are retained to comply with legal, tax, and regulatory requirements:

• Financial transaction records — retained for 3-7 years per IRS and state tax regulations
• Bill of sale records — retained for 7 years for vehicle title transfer compliance
• Driver license, insurance, and registration documents — retained for 7 years for DOT/FMCSA compliance
• Audit logs — retained for security and legal audit purposes

Retained data is anonymized where possible and access is restricted to authorized personnel only. Once the retention period expires, the data is permanently deleted.

• 1Immediately: Account is deactivated; social media tokens are revoked; login access is blocked.
• 2Within 30 days: Personal data (profiles, listings, messages, photos) is permanently deleted from active databases.
• 3Up to 90 days: Residual data is purged from backups and cached systems.
• 4Per retention policy: Legally required financial and compliance records are retained per the timelines above, then permanently deleted.

Questions?